Your business operations are dependent on how you plan and execute them. If these are planned well, the likelihood of achieving the targeted output is much higher. Without a planned workflow, your business is dependent on vague ways of working. This can pose serious challenges in carrying out business activities like addressing customer grievances, managing warehouse operations, making payment to suppliers, recruitment and onboarding, carrying out a digital marketing campaign, etc.
In a predefined, detailed, and systematic workflow, the chances of mistakes and deviating from the required performances drastically go down. These defined workflows are Standard Operating Procedures or SOPs. SOPs serve as an operational roadmap for employees. It also facilitates monitoring and supervising. It defines the operational standards of performance and output of carrying a business activity. More importantly, it makes a business more process-driven and less people-dependent. SOP is the long-standing buzzword of business process improvement consultants around the world.